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Code of Conduct Policy

The Castello Group is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this.

Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

Whilst an individual’s decision to partake in gaming is a personal choice, it is our responsibility to inform our customers about our gaming facilities and promote the services and support available to them should they seek help for problems associated with gambling.

Gambling may be a problem if you are:
Spending more money and time on gambling than intended
Hiding your gambling from other people
Borrowing money to pay for living expenses e.g. phone bill, groceries, petrol
Losing interest in other activities
Finding work or your role as a parent is affected
Lying about your gambling
Not going to work or home as often
*Content courtesy of www.problemgambling.vic.gov.au (A Victorian Government Initiative)

Gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website www.problemgambling.vic.gov.au

For further information regarding responsible gambling and other initiatives, gamblers and their families or friends can access the Commonwealth Government’s website ‘Money Smart’ www.moneysmart.gov.au

For immediate help 24 hours a day, 7 days a week contact Gambler’s Help on 1800 858 858

Visit www.gamblinghelponline.org.au for live counselling, online support and self-help tools.

Venue Privacy Policy

We will collect personal information that you choose to give us as part of your membership application. This personal information is recorded in the membership database and is stored for the period during which you remain a member as per the privacy policies of each venue.

Responsible Service of Alcohol Policy

Castello’s maintain that the responsible service of alcohol is a responsibility shared by both the venue and the customer.

For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Responsible Liquor Service Codes of Practice.

We recognize that alcohol abuse and alcohol consumption by minors are serious social issues.

Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.

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